Toll Service Information

Collect Calls
You may call collect if the person or firm you are calling agrees to pay the charges. Dial 0 plus the number and when the Operator answers, say you’re placing a collect call and give your name. The Operator will leave the line when the person you’ve called accepts the charges.

Remember, you can avoid unwanted charges resulting from collect calls by contacting our business office and requesting Collect Call Block. This FREE service eliminates the ability for callers to place collect calls to your phone line.

Third-Party Calls
You can make toll calls from another telephone and bill it to your own telephone number or another number if that party agrees to pay for the call. Dial 0 plus the number and when the Operator answers, say you’d like to charge your call to a third number and give that number including the area code. The Operator may verify the third number charge before advancing your call.

Remember, you can avoid unwanted charges resulting from third-party calls by contacting our business office and requesting Third-Party Block. This FREE service eliminates the ability of callers to charge third-party calls to your phone line.

Calling Card (Credit Card) Calls
If you have a Calling Card you can place long distance calls economically and they will appear on your regular monthly bill. The initial period is one-minute.

Person-to-Person Calls
This is the most expensive type of toll call. Call Person-to-Person when you wish to reach a particular person or extension number. Dial 0 then the number and when the Operator answers, say you are making a person-to-person call and give the name of the person you want to talk to. The Operator will leave the line when the person you’re calling has answered the telephone.

Conference Calls
You can talk with several people in different places at the same time. Dial 0 and tell the Operator you wish to make a conference call.

International Calls
You can call practically all the world’s telephones from your telephone.

How to make an International Call
In order to dial internationally you will need the country code and city code of the location you are calling. Additionally, your toll service provider must handle international calls.

Direct-dialed calls:
Dial: 011 + country code + city code and telephone number.

Operator-assisted calls:
Dial: 01 + country code + city code and telephone number. The operator will come on the line after the call is dialed.

If your toll service provider does not handle international calls:
Dial: the code of a toll service provider that handles such calls +011 +country code + city code and telephone number.

If you do not know the country or city code:
Contact your toll service provider.

Remember, you can avoid unwanted charges resulting from international calls by contacting our business office and requesting International Call Block. This FREE service eliminates the ability for callers to place international calls from your phone line.

Time and Charges
When placing a toll call you can ask the operator to tell you the length of time you talked and how much it cost. Dial 0 plus the number and when the Operator answers, say that you will want time and charges when the call is ended.

Toll Service Rates
Rates for all types of calls are based on distance, the time that you make the call, the length of your conversation and your service providers calling plan. There is an additional charge if you make an Operator Assisted, Calling Card, or Public (coin) phone call.

Charges are based on the rates in effect at the calling point. If you start a call during one rate period, and continue through to another rate period, you will be billed the rate that applies for each period.

Toll Service Providers
We have included a list of Toll Service Providers and their contact numbers below. You may also contact Crown Point Telephone Corporation’s Business Office and ask for an current list of Toll Service Providers.

You will need to choose a toll service provider or NO PICK for calling inside the 518 area code and calling outside the 518 area code. You may make the same selection for both calling areas. You will be billed a $5.00 Federal fee each time you change. You MUST establish a billing account with the toll service provider you choose.

NO PICK
You may choose to not select a specific toll carrier. NO PICK can be selected for both calling areas. You will still have the ability to make toll calls through casual toll service provider use or with a pre-paid or post-paid calling card. The $5.00 Federal fee still applies if you change from a specific toll service provider to NO PICK.